Refund and Cancellation Policy for SENHORA Hair Care Products
- Refund Policy:
- Eligibility for Refunds: Refunds are typically offered for unused and unopened products returned in their original packaging. The refund request must be initiated within the specified timeframe (e.g., 7–30 days) from the date of purchase.
- Conditions for Refunds: Products must be accompanied by proof of purchase (receipt or invoice). Refunds may not be applicable for products damaged due to improper use or natural wear and tear.
- Processing Time: Refunds are processed within 7–14 business days after the return is received and inspected. The amount will be credited to the original payment method.
- Cancellation Policy:
- Order Cancellation: Orders can usually be canceled before they are shipped. Once shipped, cancellations may not be possible, and customers must initiate a return instead.
- How to Cancel: Customers should contact the seller’s customer service or use the cancellation feature (if available) on the website or app used for purchase.
- Refund for Canceled Orders: For successful cancellations, the refund will be initiated immediately and may take 5–7 business days to reflect, depending on the payment provider.
- Non-Refundable Items:
- Products purchased on clearance or under special promotions.
- Opened or used products unless they are defective or damaged during delivery.
- Custom or personalized products.
- Damaged or Defective Products:
- If a product is received damaged or defective, customers must report it within 48 hours of delivery, along with photographic evidence. A replacement or refund will be arranged after verification.
- Contact for Issues:
For any concerns about refunds or cancellations, customers should contact SENHORA’s official customer support or the authorized retailer where the purchase was made.
This policy may vary depending on the retailer or platform used, so customers are advised to check specific terms before making a purchase.
