SENHORA Hair Care Products – Refund Policy
The refund policy for SENHORA hair care products may vary depending on where the products are purchased (e.g., official website, third-party retailers). Below is a general description of refund policies typically associated with such products:
- Eligibility for Refunds:
- Refunds are generally applicable for unopened and unused products in their original packaging.
- Requests for refunds must be initiated within a specified period, usually 7–30 days from the date of purchase.
- Non-Refundable Items:
- Products that have been opened, used, or tampered with are not eligible for refunds unless they are found to be defective.
- Gift cards and promotional items may not qualify for refunds.
- Defective or Damaged Products:
- Refunds or replacements will be issued for items that arrive damaged or are found to have manufacturing defects. Customers may need to provide proof of damage (e.g., photos).
- Proof of Purchase:
- A valid proof of purchase (e.g., receipt or order confirmation) is required for processing a refund request.
- Process for Refunds:
- Customers must contact the seller (SENHORA or a third-party retailer) through the provided channels (e.g., email or customer support line).
- Approved refunds are typically processed within 7–14 business days, depending on the payment method.
- Return Shipping Costs:
- For non-defective items, customers may be responsible for return shipping fees.
- Shipping costs for defective or incorrect items are often covered by the seller.
- Exclusions:
- Refunds may not be issued for issues related to personal preferences, such as fragrance or product results, as these vary based on individual use.
For the most accurate details, customers should refer to the specific refund policy outlined by the retailer or the official SENHORA website.
